Error: Unsupported version of Microsoft Exchange when you use Outlook 2016 to connect an Exchange 2007 account


Issue: After upgrading to Outlook 2016 for Windows, you get the following error message:

 

“The resource that you are trying to use is located on an unsupported version of Microsoft Exchange. Contact your e-mail administrator for assistance.”

 

Error message

 

Then, when you open Outlook, you get another error message telling you Outlook can’t open your data files.

Here’s why this is happening: These errors occur because Outlook 2016 for Windows doesn’t support Exchange Server 2007 and earlier.

Solution: To use Outlook with the Exchange 2007 enabled mail account, you can:

##Uninstall Outlook 2016 and then reinstall Outlook 2013 on your PC, if you upgraded to Office 2016 from Office 365 Home, Personal or University.

##Uninstall Office 2016 and reinstall Office 2013 Home and Business, Office 2013 Professional, or Outlook 2016 for Windows standalone if you previously had one of these earlier versions of Office on your PC.

 

For more information, see How do I reinstall Office 2013 after an Office 2016 upgrade?

You can also contact your Internet Service Provider (ISP) or company email server administrator about your email account to ask them if they plan to upgrade their Exchange Server to a newer version. If so, and after the Exchange upgrade, you can reinstall Outlook 2016 for Windows.

Tip If you have multiple Outlook email accounts, and one of the accounts (that isn’t your primary account) is connected to an older Exchange server, you may want to remove it from Outlook to avoid these errors and use it with another email program, such as Windows Mail.

 

Fonte:
https://support.office.com/en-us/article/Error-Unsupported-version-of-Microsoft-Exchange-when-you-use-Outlook-2016-to-connect-an-Exchange-2007-account-2ab9e8ef-4cd9-4041-9426-73e8f6c5aacc?ui=en-US&rs=en-US&ad=US

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Sobre Julio Vaz

15 years’ experience as an IT infrastructure consultant and Solution Architect. Accomplished IT professional recognized for excellence in the design, management, and development of complex business applications. Passion for delivering software and technology that meets the needs of the business. Proven ability to work with business users together with a strong development background make for an ideal analyst or solutions architect. I'm a results-driven IT professional on consulting for integration projects with extensive experience in the engineering, administration and support. Direct experience with customer relationships, complex problem troubleshooting, implementation, optimization, technology advisor and training deliveries. Always interested in professional growth as well as high-quality service delivery. Playing the role of solution architect and project leader focusing on migrations and deployments of Office 365 (Exchange Online, Sharepoint Online and Skype for Business) and Microsoft Azure (IaaS, PaaS, SaaS DRaaS). My main responsibilities were:-design and architecture scaling Exchange Server 2003 migration, 2007, 2010 and 2013 to Office 365 with ADFS in Microsoft Azure as IaaS; -Management of major project of Yammer and Sharepoint; -Development of strong relationship with partners and major customers.
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