Error: Unsupported version of Microsoft Exchange when you use Outlook 2016 to connect an Exchange 2007 account


Issue: After upgrading to Outlook 2016 for Windows, you get the following error message:

 

“The resource that you are trying to use is located on an unsupported version of Microsoft Exchange. Contact your e-mail administrator for assistance.”

 

Error message

 

Then, when you open Outlook, you get another error message telling you Outlook can’t open your data files.

Here’s why this is happening: These errors occur because Outlook 2016 for Windows doesn’t support Exchange Server 2007 and earlier.

Solution: To use Outlook with the Exchange 2007 enabled mail account, you can:

##Uninstall Outlook 2016 and then reinstall Outlook 2013 on your PC, if you upgraded to Office 2016 from Office 365 Home, Personal or University.

##Uninstall Office 2016 and reinstall Office 2013 Home and Business, Office 2013 Professional, or Outlook 2016 for Windows standalone if you previously had one of these earlier versions of Office on your PC.

 

For more information, see How do I reinstall Office 2013 after an Office 2016 upgrade?

You can also contact your Internet Service Provider (ISP) or company email server administrator about your email account to ask them if they plan to upgrade their Exchange Server to a newer version. If so, and after the Exchange upgrade, you can reinstall Outlook 2016 for Windows.

Tip If you have multiple Outlook email accounts, and one of the accounts (that isn’t your primary account) is connected to an older Exchange server, you may want to remove it from Outlook to avoid these errors and use it with another email program, such as Windows Mail.

 

Fonte:
https://support.office.com/en-us/article/Error-Unsupported-version-of-Microsoft-Exchange-when-you-use-Outlook-2016-to-connect-an-Exchange-2007-account-2ab9e8ef-4cd9-4041-9426-73e8f6c5aacc?ui=en-US&rs=en-US&ad=US

Sobre Julio Vaz

I'm a results-driven IT professional on consulting for integration projects with extensive experience in the engineering, administration and support. Direct experience with customer relationships, complex problem troubleshooting, implementation, optimization, technology advisor and training deliveries. Always interested in professional growth as well as high-quality service delivery. Specialties: Office 365. Windows Intune. Windows Azure. Microsoft Windows Server and Active Directory Microsoft Exchange Server 2000/2003/2007/2010, 2013 Windows Virtualization: Hyper-V Windows server 2008, 2008 R2, 2012, 2012 R2. Microsoft Isa Server 2000, Isa Server 2004, Isa Server 2006. Microsoft Forefront TMG 2010. Microsoft Project Server 2007/2010, 2013 Microsoft SharePoint 2007/2010, 2013 Documentation of the computing environment and services. Elaboration of technical procedures. Elaboration of proposals and projects. Management and training of support staff. Implementation and maintenance of security and backup policies. Implementation, administration and migration from Microsoft . Windows NT, Windows 2000 Server, Windows Server 2003 R2, Windows Server 2008 R2, Windows Server 2012 R2 Implementation and migration from Microsoft Office Communications Server 2007 Implementation and migration from Microsoft Lync Server 2010, 2013. Implementation and migration from Microsoft Exchange Server 2000, 2003 and 2007, 2010, 2013. Implementation and migration from Microsoft Isa Server 2000, 2004 and 2006, Forefront TMG Implementation Microsoft System Center 2012 R2 - SCCM, SCOM, DPM. Migration of servers and domains
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